Social Media Moderator (English Market) – No German Needed

Über das Unternehmen

Richemont is a Swiss luxury goods conglomerate that designs, manufactures, distributes, and sells jewellery, watches, leather goods, writing instruments, firearms, apparel, and accessories. With a portfolio of prestigious Maisons including Cartier, Van Cleef & Arpels, IWC Schaffhausen, Jaeger-LeCoultre, and Montblanc, we are committed to excellence and innovation across all our digital touchpoints.

Stellenbeschreibung

We are seeking a dedicated and proactive Social Media Moderator to join our digital team, focusing exclusively on our English-speaking markets. This role is crucial for maintaining a positive and engaging online presence for our luxury brands, ensuring community guidelines are upheld, and fostering meaningful interactions with our audience. You will be the frontline representative of our brand’s voice across various social media platforms, responsible for monitoring content, responding to comments, and escalating issues as necessary. No German language skills are required for this specific role.

Hauptverantwortlichkeiten

• Monitor and manage user-generated content across all designated English social media platforms (e.g., Instagram, Facebook, X, YouTube).
• Engage with the online community in a timely, professional, and brand-appropriate manner, responding to comments, messages, and inquiries.
• Identify and escalate any sensitive issues, brand risks, or urgent inquiries to the appropriate internal teams.
• Enforce community guidelines and terms of service, taking necessary actions to maintain a positive and respectful environment.
• Report on key social media metrics, including engagement rates, sentiment, and common themes in user feedback.
• Collaborate with marketing, customer service, and PR teams to ensure consistent messaging and brand representation.
• Stay informed about current social media trends, tools, and best practices.

Erforderliche Fähigkeiten

• Exceptional written and verbal communication skills in English.
• Proven ability to interact professionally and empathetically with online communities.
• Strong understanding of various social media platforms and their respective cultures.
• Ability to identify and address user concerns and conflicts effectively.
• High level of attention to detail and ability to work independently.
• Proactive problem-solving skills and a calm demeanor under pressure.

Bevorzugte Qualifikationen

• Previous experience in social media moderation, community management, or customer service.
• Familiarity with luxury brands and the high-end consumer market.
• Experience with social media management tools (e.g., Sprinklr, Sprout Social).
• A bachelor's degree in Marketing, Communications, or a related field.

Vorteile & Zusatzleistungen

• Competitive salary and performance-based bonuses.
• Comprehensive health and dental insurance plans.
• Generous paid time off and holiday schedule.
• Employee discounts across Richemont's portfolio of luxury brands.
• Access to professional development and continuous learning opportunities.
• Modern and collaborative hybrid work environment in Ascona.

Jetzt bewerben