Internship: Customer Experience – English Welcome

Über das Unternehmen

Booking.com is a leading online travel agency and one of the world’s largest e-commerce companies. As part of Booking Holdings, our mission is to make it easier for everyone to experience the world. We connect millions of travelers with incredible places to stay, things to do, and transportation options. With a strong focus on technology and customer satisfaction, we empower individuals to explore global destinations seamlessly.

Stellenbeschreibung

We are seeking a highly motivated and enthusiastic Customer Experience Intern to join our vibrant team in Vienna. This internship offers a unique opportunity to gain hands-on experience in a fast-paced, international environment. You will be instrumental in providing exceptional support to our English-speaking customers, ensuring their travel experiences are smooth and enjoyable. This role is perfect for individuals passionate about customer service, looking to develop their skills within a global leader in the online travel industry.

Hauptverantwortlichkeiten

• Provide outstanding customer support to English-speaking users through various channels including phone, email, and chat.
• Address and resolve customer inquiries, issues, and complaints efficiently and empathetically.
• Assist with booking modifications, cancellations, and provide comprehensive information about Booking.com services and policies.
• Gather and document customer feedback to identify trends and contribute to service improvement initiatives.
• Collaborate effectively with internal teams, such as product, operations, and technical support, to resolve complex customer cases.
• Maintain a high level of product knowledge and stay updated on new features, policies, and industry trends.
• Contribute to a positive and welcoming customer journey for all users.

Erforderliche Fähigkeiten

• Excellent verbal and written communication skills in English, demonstrating clarity, conciseness, and empathy.
• Strong interpersonal skills with the ability to build rapport and trust with customers.
• Proven problem-solving abilities and a proactive approach to handling customer challenges.
• Basic computer proficiency and familiarity with standard office software (e.g., Microsoft Office Suite).
• A genuine passion for customer satisfaction and a positive, 'can-do' attitude.
• Ability to work effectively both independently and as part of a team.

Bevorzugte Qualifikationen

• Currently enrolled in or recently graduated from a Bachelor's degree program in Hospitality, Business Administration, Communications, Tourism, or a related field.
• Previous experience in a customer service, retail, or hospitality role (even part-time or volunteer).
• Proficiency in an additional European language (e.g., German, French, Spanish) is an advantage.
• Familiarity with online travel platforms or e-commerce environments.
• Experience with CRM software or customer support tools.

Vorteile & Zusatzleistungen

• Opportunity to work with a global industry leader and impact millions of travelers worldwide.
• Comprehensive mentorship program and dedicated support from experienced professionals.
• Access to professional development workshops, training, and learning resources.
• Networking opportunities within a diverse and international team.
• Employee travel discounts and benefits on Booking.com services.
• Subsidized public transport ticket for travel within Vienna.
• Modern, collaborative office environment with excellent facilities.
• Opportunity for potential full-time employment upon successful completion of the internship.

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