Remote Customer Service Representative (English) – Work from Anywhere in Germany

Über das Unternehmen

Zalando is Europe’s leading online platform for fashion and lifestyle, serving millions of customers across various countries. We are a technology-driven company that connects customers, brands, and partners, creating an ecosystem of innovation. Our mission is to re-imagine fashion for the good of all, and we believe in empowering our employees to make an impact. Join our diverse and dynamic team where passion, innovation, and customer satisfaction are at the core of everything we do.

Stellenbeschreibung

Are you passionate about helping people and delivering exceptional service? Zalando is looking for a dedicated Remote Customer Service Representative to join our team, working from anywhere in Germany. In this role, you will be the first point of contact for our English-speaking customers, providing support and solutions through various channels. This is a fantastic opportunity to work flexibly, contribute to a leading e-commerce company, and grow your career in a supportive environment. As a 100% remote position, you’ll need a reliable internet connection and a quiet workspace.

Hauptverantwortlichkeiten

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
• Provide accurate information about products, orders, returns, and other service-related topics.
• Resolve customer complaints and issues with empathy and efficiency, escalating complex cases when necessary.
• Document all customer interactions and resolutions accurately in our CRM system.
• Collaborate with internal teams to improve customer experience and service processes.
• Stay up-to-date with company policies, product information, and service updates.

Erforderliche Fähigkeiten

• Fluent in English, both written and verbal (C1/C2 level).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computer systems and navigating multiple applications.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a genuine desire to help.

Bevorzugte Qualifikationen

• Previous experience in a customer service role, especially in an e-commerce or remote environment.
• Familiarity with CRM software and ticketing systems.
• Additional language skills (e.g., German, French, Dutch) are a plus, but not required.
• Experience with online fashion retail.

Vorteile & Zusatzleistungen

• Flexible working hours and 100% remote work setup.
• Comprehensive training and continuous professional development opportunities.
• Employee discounts on Zalando products and partner services.
• Access to mental well-being support and resources.
• A diverse, inclusive, and collaborative company culture.
• Opportunities for career advancement within a rapidly growing company.

Jetzt bewerben